F.A.Q.

    • We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

    • Orders placed Monday-Friday before 11 AM PST will begin processing that week depending on the amountof orders recieved, excluding holidays, and usually ship within 5 to 7 business days pending availability and credit verification. Since all orders are custom and made after ordering, please allow 4-7 business days for your item to ready for shipment.We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

    • You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

    • We ship all orders via USPS First Class mail. If you buy 2 or more items, then it may ship USPS Priority Mail. We ship all international orders via USPS First Class International Mail. Once orders are packed and shipped, First Class packages typically take 2-8 days to arrive, Priority Mail packages typically take 3-5 days to arrive. International orders typically take 8-14 days to arrive.

    • We currently do not issue refunds. Some situation-dependent exchange requests may be honored. Please email infinitycbyalaysia@gmail.com for details.

    • To cancel an order you placed withing the past 12hrs, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

    • All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

    • All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.

    • Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.

    • If you have any additional questions, feel free to send us an e-mail at www.phatbarbies.com